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Since 1984 I provided technology and systems consultation for diverse organizations. Organization size ranged from
tiny through large national plus tiny through moderate global. Practice /
duties for business practice and process included technology systems and
services plus associated staffing, methodology and facilities.
Qualifications Summary / Curriculum Vitae / CV
- Oversee all facets of the daily operations of the organizational unit,
ensuring compliance with state and federal laws, policies and regulations
- Monitor and maintain optimum performance of all building systems, to
include all digitally-controlled mechanical, electrical/electronic, safety,
security systems
- Coordinate and interact with external contractors in the installation,
commissioning and debugging of all building systems
- Respond to inquiries and resolve problems related to transactions
handled by the unit
- Evaluate factors such as reporting formats required, cost constraints,
and need for security restrictions to determine hardware configuration
- Monitor functioning of equipment and make necessary modifications to
ensure system operates in conformance with specifications
- Specify power supply / power service requirements and configuration,
drawing on system performance expectations and design expectations
- Store, retrieve, and manipulate data for analysis of system capabilities
and requirements
- Analyze failure reports and make recommendations to improve product
reliability and quality, and quality assurance processes, practices and
procedures
- Direct technicians, engineering designers or other technical support
personnel as needed
- Constantly updating knowledge and skills to keep up with rapid
advancements in computer technology
- Provide training and support to system designers and users
- Budget for and purchase equipment to control dust, temperature and
humidity in area of systems installation
- Provide technical support to designers, marketing and sales departments,
suppliers, engineers and other team members throughout the product
development and implementation process
- Analyze information to determine, recommend, and plan layout, including
type of computers and peripheral equipment modifications
- Oversee policies, procedures, management, and operation of computer
systems including servers, workstations, modems, personal computers,
domains, LANs, WLANs (Wireless LANs), WANs, VPNs, VoIP and IP voice
(protocol VoIP and private / dedicated IP voice), network printers, scanners and
copiers
- Build, test and modify product prototypes, using working models or
theoretical models constructed using computer simulation
- Supervise personnel which typically includes recommendations for hiring,
performance evaluation, training, work allocation, and problem resolution
- Oversee activities of contractors, vendor personnel, and suppliers
- Monitor contracts for compliance and control costs; monitor general
expenditures of unit; perform quality control inspections to ensure
adherence to contract specifications and industry standards
- Serve as a liaison with constituencies in the resolution of the
day-to-day administrative and operational issues
- Assist in the annual budget planning process and regularly monitor
expenditures
- Perform miscellaneous job-related duties as assigned
- Plan and conduct on-site customer training for system administrators,
management and end-users
- Provide telephone and/or online technical support from off-site location
when not involved in installation project
Technical Skills
- Writing and executing Internet technology test plans (including HTTP,
HTTPS and TCP/IP) that support web-based, client facing applications
- Experience testing user interfaces with knowledge of human factor
related issues
- Proven knowledge and demonstrated application of engineering concepts
and skills
- Experience in testing methodologies and theories, test plan development,
test case design, test case execution practices, data collection, root cause
analysis techniques, and reporting practice
- Familiar with industry SQA automation tools and proven ability to learn
and apply new tools and processes as needed
- Direct experience in computer programming, scripting, and software
development
- Strong command of the following: UNIX and Windows platforms plus command
of Mac, HTML and JavaScript
- User and administrative experience with Windows and UNIX platforms
- Hardware platforms: Avaya (including Nortel), Cisco, Hewlett
Packard (including DEC and Compaq), IBM, Lenovo
Occupational / Communications Skills
- Strong written, verbal and presentation skills
- Strong sense of process, detail and follow through
- Strong set of problem solving and analytical skills
- Ability to multi-task across problem domains and various contexts
- Ability to work independently and as a team player
- Assertive nature and effective communicator
Résumé / References Specifics
- résumé available
- specific skills provided to match situation
- references to match the service
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